Reelson Customer Support for Australia
Our support team is here 24 hours a day, 7 days a week. Whether you need help with a bonus code, a withdrawal, verification documents or your limits, you can reach us by live chat or email. This page lists every contact, explains how complaints work and answers the questions we hear most often. Reelson is for players aged 18+.
Reelson at a Glance
| Feature | Details |
|---|---|
| Live chat | 24/7 on our site |
| [email protected] | |
| VIP contact | [email protected] and a dedicated VIP manager |
| Data protection | [email protected] |
| Disputes | EGIS, [email protected] |
| Phone | For VIP levels only |
How to Contact Reelson
- Live chat: open the chat on any page, day or night
- Email: [email protected]; our inbox is monitored and we reply as quickly as we can
- VIP: [email protected], plus 24/7 chat or phone with your VIP manager
Support also handles limits, refunds and general account questions. Third-party conversational AI tools help our team with messaging.
Bonus Help
| Deposit | Bonus | Code | Min. deposit | Wagering | Max. payout |
|---|---|---|---|---|---|
| 1st | 110% up to $1,500 + 110 FS | REELS | $25 | 40x | 10x the bonus |
| 1st (High Roller) | 125% up to $4,500 + 125 FS | ROLLER | $300 | 40x | 10x the bonus |
| 2nd | 75% up to $1,500 + 75 FS | REEL75 | $25 | 40x | 10x the bonus |
| 3rd | 100% up to $1,500 | REEL100 | $25 | 40x | 10x the bonus |
If a bonus is not credited automatically, contact us before placing any bet. Wagering is 40x within 5 days with a $7.5 maximum bet.
Promotions and VIP Help
Ask us about Reel Boost Monday, the weekly free-spin days, your loyalty level and cashback, or VIP fast-track access if you hold VIP status elsewhere.
Payment Help
| Method | Min. deposit | Withdrawal limits | Withdrawal time |
|---|---|---|---|
| Visa, Mastercard | Shown in the cashier | $30 min; $3,000 a day | Within 72 hours of approval |
| Skrill, Neteller | Shown in the cashier | $30 min; $3,000 a day | Within 72 hours of approval |
| Bank transfer | Shown in the cashier | $30 min; $3,000 a day | Within 3 business days |
| Cryptocurrencies | Shown in the cashier | $30 min; $3,000 a day | Within 72 hours of approval |
Ask [email protected] which payment methods are available for your account.
Verification Help
If we request documents, send a clear photo ID, proof of address no older than 90 days and proof of payment. Withdrawals stay pending until verification is complete, and requests should be answered within 28 days.
Game Help
Pokies
Can’t find a pokie such as Gates of Olympus Super Scatter or Elvis Frog TRUEWAYS? Use the search and studio filter, or ask us.
Live Casino
We can also help with live tables such as Mega Roulette or Gravity Blackjack.
What Players Value at Reelson
Australian players describe our staff as great and our support as good when they need it.
Complaints and Disputes
Send complaints to support first; they are escalated internally. If you are not satisfied, you can use free alternative dispute resolution through EGIS at [email protected].
Responsible Gambling Support
Our team can set limits, a cooling-off break or self-exclusion for you via live chat or email. Free, confidential help in Australia: Gambling Help Online on 1800 858 858, 24/7, or chat at gamblinghelponline.org.au.
Reelson Support FAQ
Is Reelson support available 24/7?
Yes, by live chat at any time.
Does Reelson have a phone number?
Phone support is offered to VIP levels through a VIP manager.
What language does support use?
English.
Get Help from Reelson
Open the live chat or write to [email protected] whenever you need us. Reelson is for adults aged 18+ only.