Reelson Privacy Policy Summary
Your privacy matters to us. This page summarises how Reelson handles personal data, based on our Privacy Policy (last updated 17 June 2026), our KYC Policy and our AML Policy. It explains what we collect, why, and how you can contact our Data Protection Officer. The full policy on our site always applies. Reelson is for players aged 18+.
Reelson at a Glance
| Feature | Details |
|---|---|
| Data controller | Novatrix SRL, Cartago, Oreamuno, Potrero Cerrado, Costa Rica |
| Data Protection Officer | [email protected] |
| Account security | Two-factor authentication available |
| Verification | ID, proof of address, proof of payment |
| Customer messaging | Third-party conversational AI tools assist our team |
| Support | [email protected], 24/7 live chat |
What Personal Data We Collect
- At registration: email, password, country, account currency and your confirmation that you are 18+
- At first deposit or withdrawal: first name, last name, date of birth and full address
- In your profile: mobile phone number
- For verification: identity, address and payment documents
Why We Verify Players
We are required to know our customers and prevent fraud and money laundering. We may ask for a government photo ID, proof of address no older than 90 days, proof of your payment method and, in some cases, source-of-funds documents. We may also verify by phone or video call. Our KYC Policy says documents are reviewed within 30 working days of receiving everything requested.
How Data Supports Your Bonuses
We use account data to apply one-per-person bonus rules and show the right offers for your deposit count.
| Deposit | Bonus | Code | Min. deposit | Wagering | Max. payout |
|---|---|---|---|---|---|
| 1st | 110% up to $1,500 + 110 FS | REELS | $25 | 40x | 10x the bonus |
| 1st (High Roller) | 125% up to $4,500 + 125 FS | ROLLER | $300 | 40x | 10x the bonus |
| 2nd | 75% up to $1,500 + 75 FS | REEL75 | $25 | 40x | 10x the bonus |
| 3rd | 100% up to $1,500 | REEL100 | $25 | 40x | 10x the bonus |
Wagering is 40x within 5 days with a $7.5 maximum bet.
Loyalty and VIP Data
Our loyalty programme tracks your play to award comp points, level-up free spins and daily cashback. VIP members may be contacted by their VIP manager.
Payment Data
| Method | Min. deposit | Withdrawal limits | Withdrawal time |
|---|---|---|---|
| Visa, Mastercard | Shown in the cashier | $30 min; $3,000 a day | Within 72 hours of approval |
| Skrill, Neteller | Shown in the cashier | $30 min; $3,000 a day | Within 72 hours of approval |
| Bank transfer | Shown in the cashier | $30 min; $3,000 a day | Within 3 business days |
| Cryptocurrencies | Shown in the cashier | $30 min; $3,000 a day | Within 72 hours of approval |
Paysafe transactions are processed by Tronabriz Limited and crypto deposits by CoinsPaid.
Protecting Your Account
Switch on two-factor authentication, use a strong password and never share your login. We allow one account per person.
Games
Pokies
Your favourites and recently played games, such as Gates of Olympus Super Scatter or Big Bass Splash, are saved to your account.
Live Casino
Live tables such as Mega Roulette are streamed by third-party studios.
What Players Value at Reelson
Players value helpful staff who answer account questions.
Contact
Privacy questions: [email protected]. General questions: [email protected] or live chat 24/7.
Responsible Gambling
You can set limits, take a cooling-off break or self-exclude at any time. Free help: Gambling Help Online, 1800 858 858, 24/7.
Privacy FAQ
Why does Reelson need my documents?
To confirm your identity and age and to prevent fraud before paying out.
Who can I contact about my data?
Our Data Protection Officer at [email protected].
Can I secure my account further?
Yes, with two-factor authentication.
Play Safely at Reelson
Keep your details up to date, protect your login and play within your limits. Reelson is for adults aged 18+ only.