Reelson Terms and Conditions for Australia
This page summarises the most important rules in our Terms and Conditions and Bonus Terms for Australian players. It covers accounts, bonuses, deposits, withdrawals, verification, dormant accounts and disputes. It is a guide, not a replacement for the full terms, which apply to every account. Reelson is for players aged 18+.
Reelson at a Glance
| Feature | Details |
|---|---|
| Operator | Novatrix SRL, Costa Rica (3-102-893958) |
| Licence | Tobique Gaming Commission e-gaming licence |
| Bonus wagering | 40x, valid 5 days unless stated otherwise |
| Maximum bet with bonus | $7.5 |
| Withdrawals | $30 minimum; $3,000 a day; $7,500 per 7 days; $30,000 a month |
| Disputes | Support first, then EGIS ([email protected]) |
Account Rules
- You must be 18 or over
- One account per person; accounts sharing an address, household, IP address or device count as duplicates
- Payments must use accounts in your own name
Bonus Terms
| Deposit | Bonus | Code | Min. deposit | Wagering | Max. payout |
|---|---|---|---|---|---|
| 1st | 110% up to $1,500 + 110 FS | REELS | $25 | 40x | 10x the bonus; FS winnings $300 |
| 1st (High Roller) | 125% up to $4,500 + 125 FS | ROLLER | $300 | 40x | 10x the bonus; FS winnings $1,500 |
| 2nd | 75% up to $1,500 + 75 FS | REEL75 | $25 | 40x | 10x the bonus; FS winnings $300 |
| 3rd | 100% up to $1,500 | REEL100 | $25 | 40x | 10x the bonus |
Wagering Rules
- 40x the deposit bonus plus free-spin winnings
- Pokies 100%, live games 10%, classic pokies, table games and video poker 5%, instant games 0%
- One bonus active at a time; deposit bonuses cannot be combined
- Real money is played first, then bonus money
- A bonus is cancelled at a balance of $0.75 or less
- Withdrawing a deposit before wagering is complete removes the bonus and its winnings
General Bonus Limits
Unless stated otherwise, maximum winnings from any deposit bonus, cashback, tournament or loyalty reward are $15,000. No-deposit bonus winnings are capped at $75 and need one real deposit before withdrawal. Offers may be withheld for high withdrawal-to-deposit ratios or unusual bonus use.
Promotions and Loyalty
Weekly offers such as Reel Boost Monday (50% up to $750, code START) are wagered 40x within 3 days. Loyalty cashback is wagered x5, x3 or x1 depending on your level, up to 15,000 AUD.
Deposit and Withdrawal Terms
| Method | Min. deposit | Withdrawal limits | Withdrawal time |
|---|---|---|---|
| Visa, Mastercard | Shown in the cashier | $30 min; $3,000 a day; $30,000 a month | Within 72 hours of approval |
| Skrill, Neteller | Shown in the cashier | $30 min; $3,000 a day; $30,000 a month | Within 72 hours of approval |
| Bank transfer | Shown in the cashier | $30 min; $3,000 a day; $30,000 a month | Within 3 business days |
| Cryptocurrencies | No upper limit | $30 min; $3,000 a day; $30,000 a month | Within 72 hours of approval |
Each deposit must be wagered 3x before withdrawal, otherwise a processing fee may be charged or the withdrawal refused. Card withdrawals return up to net card deposits. Large amounts may be paid in instalments; progressive jackpots are paid in full.
Verification Terms
We may request photo ID, proof of address, proof of payment and, where needed, source-of-funds documents. Withdrawals stay pending until verification is complete. If you do not verify within 28 days of a request, the account may be locked or closed.
Dormant Accounts
Accounts with no login or play for 12 months are treated as dormant and charged a monthly fee of €20 or the currency equivalent.
Games
Restricted Games
Games excluded from bonus play are listed on our Games Not Allowed page.
Popular Pokies
Gates of Olympus Super Scatter, Bonanza Billion and Sugar Rush 1000 count 100% towards wagering.
What Players Value at Reelson
Players appreciate support staff who explain the rules when something is unclear.
Support and Complaints
Contact [email protected] or live chat 24/7. Complaints are escalated internally first, and you can then use free dispute resolution through EGIS.
Responsible Gambling
Limits, cooling-off and self-exclusion are available in your account. Free help: Gambling Help Online, 1800 858 858, 24/7.
Reelson Terms FAQ
What is the maximum bet with a Reelson bonus?
$7.5 while wagering a welcome bonus.
How long is a Reelson bonus valid?
5 days for welcome bonuses; weekly offers usually 3 days.
What is the monthly withdrawal limit?
$30,000 a month for standard accounts.
Play by the Rules
Read the full terms before you deposit and play within your limits. Reelson is for adults aged 18+ only.